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Mandarin-speaking Grads Wanted at a Leading Australian Financial Trading Firm - London Office

If you are good with people and are looking for a client-facing role, this is a brilliant opportunity to make your mark on a rapidly growing company. You could be the ideal graduate to facilitate their connections with Chinese clients, from the heart of London.

Company: Leading Australian Forex and CFD Broker

Location: Paddington, London

Role: Customer Service Representative

Salary: £28k+

Start date: ASAP 

Deadline: 14th June 2019

Apply below now

Who is the company?

The company is one of Australia’s most exciting derivative brokers, using the market leading software, MetaTrader 4 and MetaTrader 5.

They provide a trading platform with advanced features, trading tools and everything you would need to start trading Forex and CFD.

As well as their head office in Melbourne, Australia and their growing team in London, they have offices around the globe including Bulgaria and Vietnam.

They are an energetic and young company with a start-up vibe – the CEO is only 35 years old and all owners work within the company.

What is the role?

In this role, you will be joining the Marketing Director in their Paddington office, where you will be the point of connection between Eightcap and its clients providing assistance including technical, operational and basic trading.

Main responsibilities include:

  • Liaising with the operation team to ensure any deposit reconciling items are resolved
  • Provide assistance in the implementation of new procedures and processes
  • Interacting with clients via phone, email and their live chat system to resolve issues
  • Disputes management and mediation

As you will primarily be interacting with their Chinese clients, you will be in a great position to give insights into the Chinese market and assist with their marketing there.

You will be fully trained on the various areas of the role, including a deep understanding of the business, client management, accounting functions and the finance team processes.

Why should you apply?

The potential for progression is immense, as they are growing and gaining momentum you would be very well placed to become very senior in the company in future.

Great exposure to high level management, including the CEO who visits the UK office frequently, and brilliant experience in multiple areas of business.

Other perks:

  • A WeWork office (common areas, stocked kitchens, wellness room, games room, outdoor terraces etc.)
  • No formal dress code
  • Flexibility to work from home
  • Opportunity for international travel

Who is best suited to this role?

You must be fluent in Mandarin, including reading and writing (native proficiency preferred)

All degree subjects are welcome.

They are looking for someone who is:

  • A strong customer focused and energetic individual
  • Must be able to communicate in both Chinese and English.
  • Vibrant and self-motivated individual
  • Ability to think analytically and troubleshoot day-to-day issues
  • Willingness to work in a fast paced environment with a Can-Do attitude
  • Computer literacy, and above average data entry skills
  • Attention to detail
  • The ability to effectively manage and prioritize multiple responsibilities in a fast-paced and dynamic business environment
  • Strong ability to work as part of a team but also independently as required

You must have the right to work in the UK – the company cannot support visa applications.